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Important Checks Before Ordering

Please note that all items delivered beyond the threshold of your home are carried out at your own risk. The following handy little checklist will help to ensure that we conduct a successful delivery into your home.

  • ADEQUATE FLOOR PROTECTION - Please ensure you have placed adequate covering to protect your lovely flooring or carpets. Due to health and safety the delivery team cannot remove any clothing or footwear.
  • BREAKABLE OBJECTS - Knocks and falls sometimes happen so it's always best to remove anything that might break, or get damaged along the delivery pathway before the team arrives.
  • ACCESS IN PROPERTY - There is nothing worse than having your products delivered just to find it doesn't fit in or around your home. Always look out for twisty passages, low doorways and dog-leg stairs. You also need to make sure our delivery van can make it close enough to your home. Please speak to us beforehand if you're not sure. If we can't deliver to your requested room we will either leave the furniture at a place convenient to you, or we will take it away (lost delivery fees and restocking fees will apply). Should our logistics team feel that there is a danger to your property and equally to them in delivering large items upstairs, they may refuse to do so.
  • ACCESS CHECKS AVAILABLE - We know that sometimes it can be confusing to measure correctly, so if you would like our experts to assess your property in advance, just let us know! This service is currently only available within a 30 mile radius of DN16 2SS at a cost of £60. Should you then place an order and have a successful delivery then we'll give you back £30. Please message us for further information and bookings.
  • ACCESS ISSUES AND CUSTOMER DECLARATION - We encourage our drivers to go above and beyond to make sure your delivery goes as smoothly as possible, but sometimes their dedication to help get your sofa in place could result in an accidental mark or two on your walls if your access is very narrow. The delivery team may ask you to sign a declaration saying that you understand and are happy for them to proceed with the unlikely chance that something may get damaged or marked. If you would prefer not sign this then we will only be able to deliver the goods to your front door.
  • PARKING - If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.
  • FAILED DELIVERIES - Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, drivers road time, there are costs which we cannot claw back. If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.
  • DELIVERING MULTIPLE ORDERS - If you place multiple orders, please be aware that we are unable to group orders as they will be treated as individual orders and shipped accordingly.
  • DELAYED DELIVERIES AT CUSTOMERS REQUEST – If your order is ready for delivery but you realise you need a bit more time to finish your
    home renovation, just let us know! We want to keep our warehouse moving all the time where possible, but if you cannot take delivery straight away, we are happy to store your items for a maximum of 2 WEEKS (free of charge) to help you out. (After 2 weeks, we reserve the right to charge storage fees of £35 per cubic metre per week. This can be discussed when required. Please note, clearance, ex-display or sale items will not be held and must be collected or delivered within 2 weeks of purchase)

Delivery / Collection Options

  • Standard delivery to your front door (subject to access)
  • White Glove delivery to room of choice (subject to access & Location), removal of packaging and full assembly from £39.99
  • Courier Service Small accessories £2.99
  • Courier Service Large accessories £5.99
  • Courier Service Small Furniture Items £14.99
  • Courier Service Large Furniture Items £39.99
  • Customer Pre-Arranged Collection Monday - Friday between the hours of 8am-4pm from our Store at DN162SS. Be sure to bring photographic identification (drivers license/passport)

Your Delivery Date / Time

Deliveries are 'generally' made between Monday to Friday 8am – 4pm. Our furniture is mainly delivered in Lincolnshire and surrounding areas by our
own drivers. Deliveries further afield are delivered via consolidated furniture couriers to keep costs competitive. Once your furniture order is ready for delivery, you will be contacted and given a delivery date. If you cannot be available for delivery, you can ask for it to be delayed until the next available date our team are in your area. Unfortunately, you cannot select a specific date. We appreciate that most people work during the week and it is sometimes difficult to arrange delivery dates and times that suit. Therefore we are happy for your friends or neighbours to accept delivery and then sign for the goods on your behalf. Just be sure to tell them to check the goods before signing!

Collecting From Us

You can collect your goods directly from our Store if you wish to collect your item please contact the store on 01724 487500 to arrange a collection. Some items will not be available for immediate collection and we can advise a suitable collection date when you call to arrange. Collections can be made Monday - Friday between the hours of 9am-5pm from 19-23 Broadway Ashby High Street DN16 2SS. Please be sure to bring photographic ID with you (drivers license/passport) and your order confirmation note. This is essential for us to release the goods.

Delivery Area

Our own logistics team travel where possible to deliver your DMW Furniture Company products and we offer a white glove service at a cost starting from only £39.99 per order. We cover DN162SS with a 60mile radius. We then use external couriers for the remainder of the mainland UK so cannot offer a white glove service beyond our own delivery area.