No Quibbles Return!
We're sure you'll love our products just as much as we do, but just in case you change your mind we are happy for you to return your goods for a refund*. Please just make sure you let us know within 14 days noting that the products must be in a resalable condition and that we also require the original packaging so we can give them a brand new home. If required, we can also arrange for your return to be collected by us. Please note that collection fees apply, so please contact our customer service team for more information.
(*Some exclusions apply, 'Bespoke goods' and 'Mattresses' for example. Please see full T's & C's for further info) If there's something we missed, please contact us via email or give us a call.
When you return a Product to us because you have cancelled the Contract within the statutory fourteen-day cooling-off period, once the item is back with us and has been QC checked, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which we receive the item back from you or, if earlier, confirmation of return. In such a case, we will refund the price of the item in full, excluding the cost of delivery. However, you will be responsible for the cost of returning the item to us or us collecting it from you. We are happy to arrange a collection for you, and we shall discuss a collection charge at the time of enquiry.
Items cannot be returned to us because they are unsuitable after the fourteen-day cooling off period referred to above unless we agree or they are faulty. If we agree that an item may be returned, it must be returned in perfect re-saleable condition and in the original packaging and may also be subject to a re-stocking fee. All returned items will be thoroughly QC checked by our internal warehouse staff to ensure that faults reported match faults visible. Our decision on this is final. Such fees will not be payable if the item is faulty.
Mattresses – once the packaging has been opened, for reasons of hygiene, we are unable to refund or exchange them unless they are faulty. If you believe a mattress is faulty, please call us to arrange an inspection or send images to our email address. Our decision will be final.
Bespoke products made specifically for you, either in size, colour and/ or with fabric changes, will NOT be refunded or cancelled unless they are faulty after the initial order has been placed/paid for in full or part. These products are produced specifically for you. If you have any questions or concerns relating to this then please call or email us before placing any orders. Our decision will be final and we hope you understand why we have to highlight this.
If you believe that any of our products are of an unsatisfactory quality, please immediately contact Customer Services on 01724 487500. Please also send us photographs of any alleged defects so that we may assess the situation.
Where a product is defective you will be entitled to a full refund within 14 days of delivery of the item to you. After the period of 14 days following delivery of the item to you has expired, you will not be entitled to a full refund unless we have first been given the opportunity to repair and/or replace the item. If we do not repair or replace the item within a reasonable period, or the item is still defective following repair and/or replacement then you can either keep the item and request a reasonable reduction in the price or return the item and be entitled to a full refund.